Can a licence holder and a trucker utilize alternate dispute resolution methods to resolve issues which are governed by the Container Trucking Act, Regulation or Container Trucking Services Licence?

OBCCTC Decision #4/2016:

Alternative dispute resolution methods such as arbitration and mediation provide an important extension of the means by which complaints under the Act and the Regulation may be resolved, and I encourage parties to consider using these alternative proceedings where appropriate. Awards and decisions which result are likely to receive deference at the OBCCTC provided that complainants are treated fairly and any outcomes which result are consistent with the principles expressed or implied in the Act and the policies of the OBCCTC.